What these terms cover
These terms cover your use of the ChinaPayCheck website and workspace (app.chinapaycheck.com) and your subscription to it. They don't cover the purchase of any goods. Goods are covered by the arrangement agreed with you for that purchase.
The service
- The workspace: software for sourcing from China, including RFQs, quotes, samples, orders, price comparison, price history, a landed-cost calculator, purchase-order tracking, team seats and AI features, as included in your plan.
- The China desk: work by our China sourcing team that is part of some plans, such as factory comparisons (Growth and Pro, within their monthly limits) and work on purchase orders (Starter and above).
- Plans and limits: Free (USD 0), Starter (USD 20/month), Growth (USD 100/month), Pro (USD 200/month). Full details are on our pricing page. Allowances reset each calendar month (UTC). Pro's unlimited sourcing requests are subject to fair use (300 a month).
Subscriptions and billing
- Paid plans are billed monthly in USD, in advance, and renew each month until you cancel.
- Until online checkout is switched on, a paid plan is requested in your workspace and confirmed by our team before it starts.
- Your plan applies for each period you have paid for. If a renewal payment fails, you keep your plan for up to 7 days while the payment is retried; after that, the workspace moves to Free.
- Upgrades start with a payment for the higher plan on the day you upgrade. Your earlier subscription is then cancelled, and its unused days are not refunded.
- Downgrades take effect at the end of the period you have paid for.
- Price changes: we tell you at least 30 days before a new price applies to your plan. You can cancel before then.
Cancelling
You can cancel at any time from Billing in your workspace. You keep your plan until the end of the period you paid for. After that, the workspace moves to Free; your records stay, within the Free plan's limits.
Product costs are separate
Your subscription pays for access to the software and its features. It doesn't include goods, samples, tooling, supplier payments, shipping, insurance, duties, taxes or customs brokerage, and none of these are ever charged through it. On a purchase order, how the goods are paid is agreed with you before any supplier order is placed. Nothing in the app collects payment for goods.
Prices, estimates and evidence
- Listing prices are shown as published on the source platform at the capture time. They can change.
- A purchase-order estimate is an estimate. Supplier price or stock changes are shown to you for approval.
- Landed-cost figures are estimates from published tariff rates. Your customs broker confirms duties and taxes.
Your responsibilities
- Give accurate information and keep your login details private.
- You make the final decisions: suppliers, samples, estimates, payments, contracts, compliance with the rules of your market, and customs clearance through your own broker.
- Manage your teammates' access. You are responsible for what happens under your workspace.
What we don't provide
- No guarantee of supplier performance, product quality, delivery dates, prices, landed costs, savings or customs outcomes.
- No holding of money for goods, and no cover or protection for supplier payments.
- No legal, tax or customs advice.
- No lab tests or product certification.
Liability
Our total liability to you for any claim is limited to the subscription fees you paid in the three months before the claim.
Acceptable use
Use the site and the workspace lawfully. Don't share passwords, card numbers or bank or payment-account logins in the workspace. Don't use the service for counterfeit or copied products, deception, harassment or debt collection. Don't scrape or overload the service. We may suspend a workspace that breaks these rules, and we tell you why.
Changes to these terms
We may update these terms. We tell you about material changes at least 30 days before they apply to a paid plan.
Contact
For questions, deletion requests or billing questions, email hello@chinapaycheck.com.