This policy covers ChinaPayCheck subscription fees only. Product costs, shipping and supplier payments are separate from your subscription and aren't covered by this policy; anything to do with them follows the arrangement agreed for that purchase.
Cancelling
Cancel at any time from Billing in your workspace.
You keep your plan until the end of the period you paid for. You aren't charged again.
After that, your workspace moves to Free and your records stay.
When we refund a subscription fee
Duplicate charge: if you were charged twice for the same period (for example, two checkouts), the extra payment is refunded automatically.
Charge after cancelling: if you were charged for a period after your cancellation took effect, we refund it.
Billing error: if you were charged the wrong amount, we refund the difference.
Where the law requires it.
When we don't
Fees for a period that has started aren't refunded for that period, but you keep access to its end.
Upgrades: when you upgrade, the unused days of your earlier plan aren't refunded.
Downgrades take effect at the end of the paid period, so there is nothing to refund.
How to ask
Email hello@chinapaycheck.com within 30 days of the charge, with the receipt from Billing. Refunds go back to the account that paid.
Refunds, reversals and access
If a payment is refunded or reversed, the plan it paid for ends at that point and the workspace moves to the plan you still have paid for, or to Free.
Disputes
Please contact us first.
Work with a China sourcing agent
ChinaPayCheck is a China sourcing agent for overseas buyers, sold as a monthly membership: the ChinaPayCheck workspace app plus sourcing help from our China desk. We find and verify suppliers, check them before you pay, and follow production, quality control and shipping.
Membership: Free USD 0, Starter USD 20 a month, Growth USD 100 a month, Pro USD 200 a month. Cancel any time; a paid plan runs to the end of the period you paid for.