What we collect
Depending on what you use, this can include:
- account details: your name, email, company and country, and your teammates' names and emails;
- workspace records: RFQs, quotes, samples, orders, captured listings, price history, supplier contacts, files and notes;
- purchase-order records: lines, estimates, decisions, and the evidence our China desk records (order confirmations, receipt and inspection photos);
- billing records: your plan, billing periods, amounts, and payment references. We don't receive or store card numbers or banking logins;
- AI features: the messages and photos you send to the AI assistant, AI drafts and photo identify;
- website requests: what you send through the contact form.
How we use it
- to provide the workspace and the features of your plan;
- for our China desk to work on your comparisons and purchase orders;
- to manage your subscription and keep billing records;
- to communicate with you about your account;
- to keep the service secure and keep basic records.
Who sees it
- You and the teammates you invite.
- Our customer team and China desk, for RFQs and purchase orders you send to the desk, to the extent the work needs.
- Suppliers: what they need to quote and supply (specification, quantities, packaging). We don't share your contact details or company name with a supplier unless you agree.
- Service providers that run the service, such as hosting, email, AI processing and payment processing.
We don't sell your data.
What not to send
Don't send passwords, card numbers, bank or payment-account logins, one-time codes, private keys, or personal data the work doesn't need.
Retention and deletion
We keep records as long as your workspace needs them and for basic record keeping. You can ask for deletion from your account settings or by emailing hello@chinapaycheck.com; we handle each request within 30 days. Billing records may be kept where the law or dispute handling requires it.